TERMS & CONDITIONS

TERMS AND CONDITIONS

Access to this website assumes full acceptance by the user of these “Terms and Conditions”, since access to the site and its use implies implicit acceptance thereof, as well as of all other provisions or regulations governing the website, the Internet and the World Wide Web. These “Terms and Conditions” may be modified or altered at any moment, with replacement, addition and elimination of clauses, at our discretion.

OWNERSHIP OF THE CONTENTS AND USE OF THE WEBSITE

The contents of the site - such as, by way of example, the text, graphic elements, static and moving images, sounds, trademarks, software and any other part of the website, displayed or otherwise - is the property of (or under license to) ALCHEMY EE. All elements of the website are protected by laws on the protection of intellectual property rights. With the exception of express written authorisation for this, the reproduction of any part or element of this website is therefore prohibited and, in particular, it is prohibited to modify, copy, reproduce, distribute, transmit or to divulge the contents of this website without authorisation. In application of these principles, it is expressly prohibited to use the contents of this website on other websites or on other computer networks. It is prohibited to use, copy, reproduce, republish, load, send, transmit, distribute or modify in any way - and, in particular, on any other website or computer network - the trademarks shown on the website, without the prior consent of ALCHEMY EE. It is prohibited to store or reproduce the website on any external site or create links, hyperlinks or internal page links between the website and any other website without the express written consent of ALCHEMY EE. It is prohibited to copy, modify or reproduce the software used for functioning of this website, create similar programs or extract or use the source code thereof.

LIMITATIONS ON LIABILITY

ALCHEMY EE does not accept any liability or provide any guarantee on the reliability, completeness, correctness, revision or up-to-date-ness of the information provided through the website or on its continuous accessibility. ALCHEMY EE will in no way be liable for any prejudice caused to the user by access or, in any case, connection to the website and its use, including any damage to the user’s equipment caused by computer viruses. ALCHEMY EE accepts no liability in relation to the contents of (or any damage caused by use of) websites other than this one to which hyperlinks present on the website itself may be linked.

PERSONAL DATA PROCESSING CRITERIA

We would like to inform you that according to Law 2472/1997 (Greece), the personal data you have provided to ALCHEMY EE will be processed in compliance with the individual's fundamental rights and dignity, with particular reference to privacy, personal identity and the right to personal data protection.

For all users of the site:
Personal information about users of the site can be used to collect anonymous statistical information on usage of the site, to monitor the proper operations of the site, and to verify responsibilities if necessary in the event of crimes committed that harm the site, the owner, or third parties.

With reference to users that register with the site: In addition to the purposes described above, information about users who register with the site will be processed in order to:

1 - To inform the customer about new services and products. Such information will be sent to the customers by ALCHEMY EE directly. 2 - To customize advertisements according to the customers' preferences, should they have any. 3 - To facilitate and optimize other services by providing third-party suppliers with the customer's personal data. 4 - For marketing purposes and to send advertising material.

The data treatment holder is ALCHEMY EE head office at Kleisthenous 5, Kamatero, 13451, Athens, Greece. Provision of data is optional; treatment of data is also optional and will be carried out only to fulfil points 1. to 4. above. Personal information is processed by automated means, for the time strictly necessary to achieve the purposes for which it was collected.

Processing of personal information related to WEB services of this site is handled only by personnel delegated to processing by the Controller or the Processor or by external staff for occasional system maintenance operations delegated by the Controller. Clearly, users are free to decide whether or not to provide their information by entering it in the registration forms. The decision not to provide information or to deny consent to processing of said information may make it impossible to complete your registration, and therefore impossible to use the service requested. The personal information of registered users may be communicated to third parties who provide the goods/services available on the site as well as those who perform data analysis for statistical purposes, to partners and affiliates, and in any event within the limits of the purposes of the processing described above. This communication may be made both to parties inside Greece and those located abroad in countries belonging to the European Union or outside it. The information may also be communicated to third parties delegated for site maintenance by the Data controller, under the latter's control.

The Data controller is ALCHEMY EE company in the person of its legal representative: Dimitrios Pantazis. The complete list of Processors is available upon written request to our head office, Kleisthenous 5, Kamatero, 13451, Athens.

Customers may contact the holder or one of its representatives to assert their rights in accordance with art. 11 to art. 13 of the above-mentioned code in order to obtain, with no extra charge or delay, information about the origin and treatment of their personal data - the way they have been treated, updated, modified and completed.

ALCHEMY EE will use all the necessary and available measures to avoid both unlawful and inappropriate use of the gathered data as well as its unsolicited modification. Access to the information provided is allowed to authorized personnel only. Alchemy's employees who have access to our database are bound to stick to very strict rules. Alchemy adopts adequate control and protection measures to avoid any infringement of the regulations cited above.

ALCHEMY EE guarantees, to the original purchase only, that an alchemy product purchased from any Authorized alchemy Reseller worldwide will be free of defects in material or workmanship under normal recreational diving use. The alchemy product warranty may differ for each piece of equipment and may differ by model year. Usually it is limited to a period of 2 years from the date of consumer’s purchase of the product unless otherwise specified (e.g. carbon fiber fins warranty is 5 years from manufacturing date, while neck-weights are not covered under warranty). This date must be verified by a valid sales document (tax receipt or sales receipt). For some categories and countries extended warranty policies not described herein may be applicable. Warranty claims are only accepted upon return of the defective complete product with the warranty certificate completed in full and signed by the Authorized alchemy reseller, and accompanied by a valid sales document (tax receipt or sales receipt) showing the date of purchase. ALCHEMY EE reserves the right to refuse free service if the required documentation cannot be provided or if information is incomplete, illegible, or incorrect.

Warranty claims have to be submitted to alchemy or to the authorized alchemy products reseller where the product was purchased within two months from detection. The authorized reseller will deliver the product to alchemy. If the product had been purchased within the Warranty Period, as evidenced by the documentation requested above, and proves to be defective for any reason (other than those listed in the limitations) alchemy will repair or replace the defect product at its own discretion at no charge. Please note that postage, parcel insurance, shipping (and tax/customs if applicable), are costs solely paid by the customer. Alchemy reserves the right to replace the claimed product with a similar product of comparable value in case of unavailability of the defect product. All parts of the product or the product that alchemy has replaced shall become the property of alchemy. Any repaired or replaced product (or part) extends the original warranty beyond the period of 2 years for another similar period from original date of repair / replacement. If the product is found not to be covered by the terms and conditions of this warranty, alchemy reserves the right to charge a handling fee. In case the alchemy product was purchased abroad the regional alchemy distributor of your home country will render the respective warranty service. Please note that the regional alchemy distributor / reseller is entitled to charge handling fees and all other freight and duty expenses related to a warranty claim for purchases made abroad. Alchemy will refuse warranty service if the product was NOT purchased directly from us or from an Authorized Alchemy Reseller / dealer as listed in this page.

DEFECTS NOT COVERED BY THE ALCHEMY WARRANTY PROGRAM
(Unless other specified in the sole warranty document of the product)

Only defects or damages resulting from a failure in material or workmanship are covered by the alchemy warranty program. Other defects or damages, in particular those listed below, are not covered by our warranty: Defects or damage caused by normal use and wear, defects or damage caused by heavy, unusual, or incorrect use, or use under abnormal conditions (blows, jerks, falls, bumps, etc.), defects or damages caused by lack of or incorrect maintenance or through negligence, defects or damages known or evident at the time of purchase of the product, clear defects or damage tacitly accepted, that did not interfere with the product's operation, scratches or damage to the plastic surfaces, glass, and all other external areas due to normal use of the product, defects or damages caused by cleaning materials or other substances containing aggressive chemicals (solvents, surfactants, aggressive cleansers, etc.), defects or damages resulting from alterations and changes made to the products without authorization, defects or damages caused by improper assembly of the components, defects or damages caused by failure to follow product instructions in the User’s Manual, defects or damages caused by prolonged use of the product in chlorinated or polluted water, defects or damages caused by exposing the product to excessive temperatures, fire, or prolonged exposure to sunlight. All components subject to normal wear and tear (O-Rings, filters, light bulbs, batteries, rubber parts, silicone parts, latex, neoprene, zippers, etc.) are not covered by the warranty unless it can be shown that the problem is a manufacturing defect. This warranty does not cover equipment used for rental, military and commercial purposes, as well as equipment that have been bought second-hand.

IMPORTANT NOTE

An Alchemy customer who has had one of their blades replaced under warranty is not eligible to have another blade replaced under warranty from the same pair in the future. The warranty program is designed to ensure fair and reasonable coverage for manufacturing defects, but it does not extend indefinitely for multiple replacements on the same set of fins.

However, if the customer has purchased a second pair of fins, they will be eligible for warranty coverage on the blades from the newly purchased pair, provided that the warranty conditions for that pair are met (e.g., the fins are within the warranty period, and the defect is due to material or workmanship and not user fault).

This policy ensures that the warranty program remains sustainable while providing fair support to our customers. If a customer experiences issues with a second pair, the warranty will apply as outlined above, provided the appropriate documentation is submitted and the claim adheres to the warranty’s terms and conditions.

Read Warranty Certificate That Accompanies Your Fins/Blades

ALCHEMY EE shall not be liable for any injury or damage that may, directly or indirectly, occur to persons, things, or animals resulting from the use of this product. ALCHEMY EE shall not be liable for damage resulting from the failure to observe the full content of the Instruction Manual especially instructions concerning the use and maintenance of the product. ALCHEMY EE will not be held responsible for any agreements written or oral except of those that are a part of this warranty statement. ALCHEMY EE company's entire liability shall be limited to repair or replacement of the product at ALCHEMY EE company's option. ALCHEMY EE will not pay any compensation for any inconveniences which might be caused by the inability to use the product or for any potential expenses incurred while the product is being repaired or replaced.

All of us at ALCHEMY EE company, Management and Personnel, we are committed to operating within the framework of applicable regulations and legislation, having as a basic and non-negotiable aim the full and consistent satisfaction of those concerned with the existence and operation of independence, objectivity and confidentiality in the provided services.

This commitment is implemented through the development and implementation of a Quality Management System that fully complies with the requirements of ISO 9001:2015 and is based on the following principles:

•  Consistent effort to understand:
      -  The Company's operating framework and its changes.
      -  The current and future needs of its Customers and
      -  Its current legislative and regulatory environment.
•  Research to identify and identification the sources of risks and assess the risks to personnel, facilities, suppliers and subcontractors and all those affected by its operation and to identify and implement measures to prevent, reducing or controlling these impacts.
•  Provide directions and inspections from its Management for the joint commitment of all its executives to the mission and its objectives and the creation of an internal environment that enables them to actively participate in the effort to achieve its objectives.
•  Active participation of the human resources, exploitation of its potential for the benefit of the Company and practical recognition of its offer.
•  Adopting the approach of all Company activities as processes and managing these processes as a single system of interrelated processes that ensures the achievement of its objectives.
•  Establishing continuous improvement of the Company's overall performance as a permanent target.
•  Making decisions based on the analysis of the data collected from the implementation of the Quality Management System.
•  Establishing mutually beneficial relationships with its Suppliers.
•  Effective and efficient handling of potential protests and complaints.

Dimitrios Pantazis
CEO

As the driving force behind economic growth, business is uniquely positioned to help establish a more equitable, inclusive and sustainable society. As market leaders we always try to integrate environmental, social, ethical and good governance approaches into our strategies and to focus on creating shared value. This is the true contribution of Corporate Social Responsibility (CSR) to a sustainable world.

Here at Alchemy, we believe that part of our CSR is to be involved in issues such as deep respect for people, communities and the environment.These principles guide our daily work culture & relations with our customers, employees, athletes, partners & suppliers, in the real as well as the digital world.

People  //  The Alchemy universe is made out of diversified cultures / nationalities and places the human factor at its core.This incredible mix translates into intellectual activity, which is one of the crucial aspects that contribute to the effectiveness of the awareness of transitions in society and in the market. We pay close attention to the professional and job satisfaction of our people, encouraging them to express their abilities and enhance their capacity.

Environment  //  The environment, the field where our products are put into practise, is one of our interests and we engage actively in its preservation.We are committed to reducing our environmental footprint, therefore, various sizeable investments dedicated to energy efficiency, use of renewable sources of energy, cutback of waste and minor use of paper are made within our development plans. In addition, more than 50% of our packaging materials includes reused plastic, sourced directly from the initial packaging of the carbon fiber sheets we buy as raw materials. Finally, in September 2020 we teamed up with Tree-Nation, planting a tree for every pair of carbon fins we sell via our eshop. See our forest!

Culture  //  Culture represents one of our backbones, an honest mechanism for understanding change within our world and promoting new advancement opportunities. The most diverse cultural spheres offer endless insights, suggesting actions that give back to the community.

Each time a person buys an Alchemy product, an email requesting a review is automatically sent 6 weeks after the initial order to the address provided when registering. One can opt in or out of giving a review. That way we can truly verify that one is a user and not a random person on the web or a bot. 

IMPRESSUM - CORPORATE INFO

Company DBA name: ALCHEMY E.E.
Company type: LP (Limited Partnership) / Ετερόρρυθμη Εταιρεία
CEO: Mr. Dimitrios Pantazis
Registered facilities/office address: Kleisthenous 5, Kamatero, 13451, Athens, GREECE
EU/VIES VAT (ΑΦΜ) Registration number: EL 801136253
Greek Chamber of constructions & commerce registration No. 195100
General commercial registry No. (ΓΕΜΗ): 149930502000
Tel. +30 2102382275

ISO 9001:2015 Certificate Registration No. 44 100 19370066
Audit Report No. GR-3946/2022
Certification Body at TÜV NORD CERT GmbH
Valid until 2025-07-07

D&B D-U-N-S Registration No. 524920569