Alchemy under the hood. Everything you want to know.
In 2006, Dimitris Pantazis designed and manufactured his first pair of carbon fibre fins with one dream and purpose in mind, to share his passion for the sea and diving with the rest of the world. At its birth, in early 2010, alchemy was just one small constructions lab in Ano Liosia, Athens, but now, only some years later, the Greek based company dominates the freediving and spearfishing world being at the forefront of new and innovative dive technologies.
Guided by this principle, alchemy has become a worldwide leader in the manufacturing and distribution of state-of-the-art freediving and spearfishing equipment. The constant investment in innovation, the unceasing, patient research in the field of manufacturing, new materials and processes, combined with our expertise on composites and a creative, professional approach grants alchemy its leading position and makes our brand a synonym of quality, safety, reliability and hi-end products. The best of alchemy is wrapped up in every product to meet the needs of each single diver. Enjoy freediving and spearfishing with supreme performance through hi-end technology, this is our mission!
Alchemy guarantees, to the original purchase only, that an alchemy product purchased from any Authorized alchemy Reseller worldwide will be free of defects in material or workmanship under normal recreational diving use. The alchemy product warranty may differ for each piece of equipment and may differ by model year. Usually it is limited to a period of 2 years from the date of consumer’s purchase of the product unless otherwise specified (e.g. carbon fibre fins warranty is 5 years from manufacturing date). This date must be verified by a valid sales document (tax receipt or sales receipt). For some categories and countries extended warranty policies not described herein may be applicable. Warranty claims are only accepted upon return of the defective complete product with the warranty certificate completed in full and signed by the Authorized alchemy reseller, and accompanied by a valid sales document (tax receipt or sales receipt) showing the date of purchase. Alchemy reserves the right to refuse free service if the required documentation cannot be provided or if information is incomplete, illegible, or incorrect.
Warranty claims have to be submitted to alchemy or to the authorized alchemy products reseller where the product was purchased within two months from detection. The authorized reseller will deliver the product to alchemy. If the product had been purchased within the Warranty Period, as evidenced by the documentation requested above, and proves to be defective for any reason (other than those listed in the limitations) alchemy will repair or replace the defect product at its own discretion at no charge with the exception of shipping costs to alchemy which is the sole responsibility of the consumer. Alchemy reserves the right to replace the claimed product with a similar product of comparable value in case of unavailability of the defect product. All parts of the product or the product that alchemy has replaced shall become the property of alchemy. Any repaired or replaced product (or part) extends the original warranty beyond the period of 2 years for another similar period from original date of repair / replacement. If the product is found not to be covered by the terms and conditions of this warranty, alchemy reserves the right to charge a handling fee. In case the alchemy product was purchased abroad the regional alchemy distributor of your home country will render the respective warranty service. Please note that the regional alchemy distributor / reseller is entitled to charge handling fees and all other freight and duty expenses related to a warranty claim for purchases made abroad. Alchemy will refuse warranty service if the product was NOT purchased directly from us or from an Authorized Alchemy Reseller / dealer as listed in this page.
DEFECTS NOT COVERED BY THE ALCHEMY WARRANTY PROGRAM
(Unless other specified in the sole warranty document of the product)
Only defects or damages resulting from a failure in material or workmanship are covered by the alchemy warranty program. Other defects or damages, in particular those listed below, are not covered by our warranty: Defects or damage caused by normal use and wear, defects or damage caused by heavy, unusual, or incorrect use, or use under abnormal conditions (blows, jerks, falls, bumps, etc.), defects or damages caused by lack of or incorrect maintenance or through negligence, defects or damages known or evident at the time of purchase of the product, clear defects or damage tacitly accepted, that did not interfere with the product's operation, scratches or damage to the plastic surfaces, glass, and all other external areas due to normal use of the product, defects or damages caused by cleaning materials or other substances containing aggressive chemicals (solvents, surfactants, aggressive cleansers, etc.), defects or damages resulting from alterations and changes made to the products without authorization, defects or damages caused by improper assembly of the components, defects or damages caused by failure to follow product instructions in the User’s Manual, defects or damages caused by prolonged use of the product in chlorinated or polluted water, defects or damages caused by exposing the product to excessive temperatures, fire, or prolonged exposure to sunlight. All components subject to normal wear and tear (O-Rings, filters, light bulbs, batteries, rubber parts, silicone parts, latex, neoprene, zippers, etc.) are not covered by the warranty unless it can be shown that the problem is a manufacturing defect. This warranty does not cover equipment used for rental, military or commercial purposes.
LIMITATION OF LIABILITY
Alchemy - Dimitrios G. Pantazis shall not be liable for any injury or damage that may, directly or indirectly, occur to persons, things, or animals resulting from the use of this product. Alchemy shall not be liable for damage resulting from the failure to observe the full content of the Instruction Manual especially instructions concerning the use and maintenance of the product. Alchemy will not be held responsible for any agreements written or oral except of those that are a part of this warranty statement. Alchemy entire liability shall be limited to repair or replacement of the product at Alchemy option. Alchemy will not pay any compensation for any inconveniences which might be caused by the inability to use the product or for any potential expenses incurred while the product is being repaired or replaced.
TERMS AND CONDITIONS
Access to this website assumes full acceptance by the user of these “Terms and Conditions”, since access to the site and its use implies implicit acceptance thereof, as well as of all other provisions or regulations governing the website, the Internet and the World Wide Web. These “Terms and Conditions” may be modified or altered at any moment, with replacement, addition and elimination of clauses, at our discretion.
OWNERSHIP OF THE CONTENTS AND USE OF THE WEBSITE
The contents of the site - such as, by way of example, the text, graphic elements, static and moving images, sounds, trademarks, software and any other part of the website, displayed or otherwise - is the property of (or under license to) Alchemy - Dimitrios G. Pantazis. All elements of the website are protected by laws on the protection of intellectual property rights. With the exception of express written authorisation for this, the reproduction of any part or element of this website is therefore prohibited and, in particular, it is prohibited to modify, copy, reproduce, distribute, transmit or to divulge the contents of this website without authorisation. In application of these principles, it is expressly prohibited to use the contents of this website on other websites or on other computer networks. It is prohibited to use, copy, reproduce, republish, load, send, transmit, distribute or modify in any way - and, in particular, on any other website or computer network - the trademarks shown on the website, without the prior consent of Alchemy - Dimitrios G. Pantazis. It is prohibited to store or reproduce the website on any external site or create links, hyperlinks or internal page links between the website and any other website without the express written consent of Alchemy - Dimitrios G. Pantazis. It is prohibited to copy, modify or reproduce the software used for functioning of this website, create similar programs or extract or use the source code thereof.
LIMITATIONS ON LIABILITY
Alchemy - Dimitrios G. Pantazis does not accept any liability or provide any guarantee on the reliability, completeness, correctness, revision or up-to-date-ness of the information provided through the website or on its continuous accessibility. Alchemy - Dimitrios G. Pantazis will in no way be liable for any prejudice caused to the user by access or, in any case, connection to the website and its use, including any damage to the user’s equipment caused by computer viruses. Alchemy - Dimitrios G. Pantazis accepts no liability in relation to the contents of (or any damage caused by use of) websites other than this one to which hyperlinks present on the website itself may be linked.
Company DBA name: alchemy - Dimitrios G. Pantazis
Registered HQ Office: Kleisthenous 5, Kamatero, 13451, Athens - GREECE
EU/VIES VAT Registration number: EL 122217332
Greek Chamber of constructions & commerce registration No. 182356
PERSONAL DATA PROCESSING CRITERIA
We would like to inform you that according to Law 2472/1997 (Greece), the personal data you have provided to Alchemy will be processed in compliance with the individual's fundamental rights and dignity, with particular reference to privacy, personal identity and the right to personal data protection.
For all users of the site:
Personal information about users of the site can be used to collect anonymous statistical information on usage of the site, to monitor the proper operations of the site, and to verify responsibilities if necessary in the event of crimes committed that harm the site, the owner, or third parties.
With reference to users that register with the site: In addition to the purposes described above, information about users who register with the site will be processed in order to:
1 - To inform the customer about new services and products. Such information will be sent to the customers by Alchemy directly. 2 - To customize advertisements according to the customers' preferences, should they have any. 3 - To facilitate and optimize other services by providing third-party suppliers with the customer's personal data. 4 - For marketing purposes and to send advertising material.
The data treatment holder is Alchemy - Dimitrios G. Pantazis head office in Kleisthenous 5, Kamatero, 13451, Athens, Greece. Provision of data is optional; treatment of data is also optional and will be carried out only to fulfil points 1. to 4. above. Personal information is processed by automated means, for the time strictly necessary to achieve the purposes for which it was collected.
Processing of personal information related to WEB services of this site is handled only by personnel delegated to processing by the Controller or the Processor or by external staff for occasional system maintenance operations delegated by the Controller. Clearly, users are free to decide whether or not to provide their information by entering it in the registration forms. The decision not to provide information or to deny consent to processing of said information may make it impossible to complete your registration, and therefore impossible to use the service requested. The personal information of "registered" users may be communicated to third parties who provide the goods/services available on the site as well as those who perform data analysis for statistical purposes, to partners and affiliates, and in any event within the limits of the purposes of the processing described above. This communication may be made both to parties inside Greece and those located abroad in countries belonging to the European Union or outside it. The information may also be communicated to third parties delegated for site maintenance by the Data controller, under the latter's control.
The Data controller is Alchemy Dimitrios G. Pantazis company in the person of its legal representative: Dimitrios Pantazis. The complete list of Processors is available upon written request to our head office, Kleisthenous 5, Kamatero, 13451, Athens.
Customers may contact the holder or one of its representatives to assert their rights in accordance with art. 11 to art. 13 of the above-mentioned code in order to obtain, with no extra charge or delay, information about the origin and treatment of their personal data - the way they have been treated, updated, modified and completed.
Alchemy - Dimitrios G. Pantazis will use all the necessary and available measures to avoid both unlawful and inappropriate use of the gathered data as well as its unsolicited modification. Access to the information provided is allowed to authorized personnel only. Alchemy's employees who have access to our database are bound to stick to very strict rules. Alchemy adopts adequate control and protection measures to avoid any infringement of the regulations cited above.
Do you want to become an alchemy authorized reseller?
Before start typing any emails please take a moment to download the following two documents. Fill the form and send it over along with the photos of your storefront and the signed wholesale terms & conditions document. We will then contact you as soon as possible with wholesale prices, lead times and all further info required to proceed.
ALCHEMY AUTHORIZED RESELLER APPLICATION FORM Download
ALCHEMY WHOLESALE TERMS & CONDITIONS Download
Do you want to invest into the "alchemy" brand?
We will be happy to set an appointment and discuss your proposal in detail.
For any enquiry on investors relations please contact directly Mr. Dimitris Pantazis - alchemy Owner & Manager at firstname.lastname@example.org